PAULA KENNEDY-GARCIA

PAULA KENNEDY-GARCIA

PAULA KENNEDY-GARCIA

Digital evangelist and champion of outsourcing, Paula is a seasoned executive with more than 20 year experience in global customer management and is reshaping success for Convergys Europe by transforming and growing successful partnerships with Blue Chip leaders, innovative start-ups and next-gen/emerging markets, around the world. A 115,000 people strong global leader, Convergys has been living in the digital future ahead of time, redefining the critical role that humanization plays in creating and delivering the future digital journeys of forward-thinking organizations and their customers. ¬†Herself a linguist, turned curator of multi-lingual customer and BPO solutions, Paula is a true advocate of the game-changing AI-Human fusion in today’s anytime-anywhere customer experience. Not only a proponent for the digital future, Paula is a recognized influencer for the workforce of the future – a driving force for gender equality in the industry, Paula is the founder and Global Lean In Chapter Leader for Convergys as a partner for the LeanIn.org Lean In Program, championing diversity and inclusion and apostle for progressive female leadership.

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